Complaints Handling

STPI Global Finance is committed to providing you with quality service. However, if you experience any difficulties, you have the option to file a complaint.

1. COMPLAINT PROCEDURE

You can express your dissatisfaction through one of the following means:

By mail:
STPI GLOBAL FINANCE LIMITED
Complaints Department
1 Canada Square, Canary Wharf, London E14 5AB.

By e-mail:
complaints@stpi-global.com

To ensure prompt processing of your request, please indicate your client references and the precise subject of your complaint.

2. PROCESSING TIMES

STPI commits to acknowledging receipt of your complaint within a maximum of 5 business days from receipt.

A definitive response will be provided within a maximum of 8 weeks following receipt of your complaint, in accordance with FCA requirements.

3. MEDIATION

If the response provided by our complaints department does not satisfy you, or in the absence of a response within the prescribed deadlines, you have the option to contact the Financial Ombudsman Service (UK) free of charge:

Address: Exchange Tower, London E14 9SR.
Website: www.financial-ombudsman.org.uk

The referral to the mediator must be made in writing. The mediator cannot be contacted if a legal procedure is underway or has already been initiated on the same dispute.