Complaint Handling Policy

STPI Finance is committed to providing you with high-quality service. If, despite our efforts, you are not satisfied, you have the right to recourse.

1. Complaint Procedure

Your dissatisfaction can be addressed to us in writing:

By email: to complaints@stpi-global.com
By registered mail: Complaints Department, STPI GLOBAL FINANCE LTD, 1 Canada Square, Canary Wharf, London E14 5AB, United Kingdom.

Please specify your full name, file number (if available), and the precise reason for your dissatisfaction.

2. Processing Times

We undertake to respect the following regulatory deadlines:

Acknowledgment of receipt: within 3 business days from the receipt of your complaint.
Final response: within 8 weeks maximum from the receipt of your complaint. We will explain our analysis and final decision.

3. Ombudsman (Mediation)

If the response provided does not satisfy you, or in the absence of a response within 8 weeks, you can refer the matter free of charge to the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower, London E14 9SR
Website: www.financial-ombudsman.org.uk

4. Competent Jurisdiction

If mediation fails, any unresolved dispute will be brought before the competent courts of London (England and Wales), unless otherwise provided by public policy.